Tiingo Inc - Some customers may be noticing slower connections from Residential ISPs – Incident details

All systems operational

Some customers may be noticing slower connections from Residential ISPs

Resolved
Operational
Started about 1 year agoLasted about 12 hours

Affected

Tiingo API

Operational from 1:42 PM to 1:30 AM

Tiingo API Website

Operational from 1:42 PM to 1:30 AM

End-of-Day Prices Endpoint

Operational from 1:42 PM to 1:30 AM

IEX Real-time Equity Endpoint

Operational from 1:42 PM to 1:30 AM

News Feed Endpoint

Operational from 1:42 PM to 1:30 AM

Equity Fundamentals Endpoint

Operational from 1:42 PM to 1:30 AM

Updates
  • Resolved
    UTC
    Resolved

    Issue has been resolved

  • Monitoring
    UTC
    Monitoring

    We've implemented a temporary workaround that should help improve speeds for a bit while internet backbone issue resolves itself.

  • Identified
    UTC
    Identified

    Right now there is a internet backbone issue that is largely affecting some residential ISP customers. This is because of congestion we're noticing at a Telia data center. If your connection routes to Telia (before routing to Equinix) you may notice delayed connections. We have alerted the proper channels to see if they can address this issue. Usually when internet backbone issue, there is little we can do, but often they last 1-2 days before getting resolved. Internet backbone issues are issues in the network between our servers and your machines - the issues we do not have direct control over.

    If connecting via major data centers (AWS, GCP, Equinix, Azure, OVH, etc.) you should not notice any slowdown and most customers should not be affected.